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Ccs Cracked Heel Balm 125g

Ccs Cracked Heel Balm 125g

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  • ✔️ Softens and repairs dry, cracked heel skin with urea
  • ✔️ Keratolytic action removes thickened, hardened skin cells
  • ✔️ Humectant formula locks moisture deep into heel tissue
  • ✔️ Suitable for adults with mild to moderate heel fissures
  • ✔️ 125g tube provides long-lasting daily heel care supply

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What Is CCS Cracked Heel Balm and Does It Work?

 

Cracked heels are more than just a cosmetic concern. For many people, they cause real discomfort — sometimes even pain with every step. CCS cracked heel balm is a clinically formulated, urea-based emollient designed specifically to tackle dry, thickened, and fissured heel skin. At just £9.95 for a generous 125g tube, it offers an accessible, pharmacy-trusted solution you can use at home. If you're already exploring options for your feet, our foot care collection has a range of products to support overall foot health.

Dry, cracked heels are extremely common in the UK, particularly during winter months or in people who spend long hours on their feet. The NHS notes that dry skin on the feet can worsen without proper moisturisation, and emollients are a first-line recommendation for managing this condition. CCS has been a trusted name in Scandinavian foot care for decades, and this balm is one of their most widely used products.

 

How Does CCS Cracked Heel Balm Work on Dry Skin?

 

The key active ingredient here is urea. Urea is a naturally occurring compound found in healthy skin, and when applied topically it performs two important functions: it acts as a keratolytic (breaking down hardened, thickened skin cells) and as a humectant (drawing water into the skin to improve hydration). Together, these actions soften callused tissue and help restore the skin's natural flexibility.

  • Urea penetrates the outer layers of the epidermis to loosen and shed thickened skin
  • Humectant properties attract and retain moisture within the skin barrier
  • Emollient base ingredients smooth and soothe the surface of the skin
  • Regular use helps prevent new cracks from forming by keeping skin supple

 

Who Should Use CCS Cracked Heel Balm?

 

This balm is suitable for most adults who experience dry, rough, or cracked skin on their heels. It's particularly useful for people who are on their feet all day, those who wear open-backed footwear regularly, or anyone prone to seasonal skin dryness. It is not intended for use on infected skin or open wounds.

  • Adults with dry, rough, or thickened heel skin
  • People who wear sandals or go barefoot frequently
  • Those with occupations requiring prolonged standing
  • Individuals looking to maintain soft, healthy heel skin year-round

 

How Does CCS Cracked Heel Balm Compare to Other Heel Creams?

 

Feature CCS Cracked Heel Balm 125g Standard Moisturising Foot Cream
Active ingredient Urea (keratolytic + humectant) Typically glycerin or shea butter
Targets thickened skin Yes — keratolytic action No — surface moisturisation only
Pack size 125g Varies (typically 75–150ml)
Price £9.95 £3–£12 depending on brand

 

Is CCS Cracked Heel Balm Suitable for People With Skin Conditions?

 

If you have a skin condition such as eczema or psoriasis, or if you have diabetes, it's worth speaking to your GP or pharmacist before using this product. People with diabetes in particular need to take extra care with foot health, as the NHS advises regular foot checks and careful product selection to avoid complications. You might also find it helpful to browse our skin care collection for complementary products suited to sensitive or condition-prone skin.

Store the balm below 25°C, away from direct sunlight, and keep it out of reach of children. Do not apply to broken, infected, or inflamed skin without first seeking medical advice. The cracked heel balm is for external use only — avoid contact with eyes and mucous membranes.

This product is a medicine. Speak to your doctor or pharmacist before using if you have an underlying medical condition or are taking other medicines.

CCS Cracked Heel Balm 125g specifications
Treatment category Foot care / Emollient
Mechanism of action Keratolytic and humectant (urea-based)
Effective for Dry, cracked, and thickened heel skin
Suitable for Adults
Active ingredient Urea
Pack size 125g
UK classification General Sale / Cosmetic
Preparation Topical balm/cream
Route of administration Topical (external use only)

Specifications of CCS Cracked Heel Balm 125g

 

What Is CCS Cracked Heel Balm and What Is It Used For?

 

CCS Cracked Heel Balm is a topical emollient and keratolytic product used to treat dry, rough, and cracked skin on the heels and feet. Its primary active ingredient, urea, works to soften hardened skin while improving moisture retention in the deeper layers of the epidermis. It is available over the counter without a prescription and is suitable for adults experiencing mild to moderate heel dryness and fissuring.

Cracked heels — medically referred to as heel fissures — can range from a minor cosmetic issue to a painful condition that affects mobility. The NHS recommends regular use of emollients as a core part of managing dry skin, and urea-based products are widely used in clinical practice for this purpose. This balm is intended for regular, preventative, and corrective use on the heels and soles of the feet.

 

What Do You Need to Know Before Using CCS Cracked Heel Balm?

 

Before using this product, read the following contraindications and warnings carefully:

  • Do not apply to infected, inflamed, or severely broken skin
  • Avoid contact with eyes, mouth, and mucous membranes
  • Not recommended for use on children without medical advice
  • If you have diabetes, peripheral vascular disease, or a neuropathic condition, consult your GP or podiatrist before use
  • Discontinue use if a rash, redness, or worsening irritation develops
  • Do not use if you are allergic to any of the listed ingredients

Drug interactions with topical urea products are not well documented, as systemic absorption is minimal. However, if you are using other topical treatments on the same area, speak to your pharmacist to avoid potential skin reactions.

  • No significant drug interactions are currently known for topical urea at this concentration
  • Avoid combining with other keratolytic agents on the same skin area without professional guidance

 

How Should You Use CCS Cracked Heel Balm Correctly?

 

For best results, follow these steps each time you apply the balm:

  1. Wash your feet with warm water and a mild soap
  2. Pat the skin dry thoroughly, paying attention to the heel area
  3. Apply a generous amount of the balm directly to the cracked or dry heel skin
  4. Massage gently in circular motions until the balm is absorbed
  5. For intensive treatment, apply before bed and wear cotton socks overnight to enhance absorption
  6. Repeat daily, or as directed by your pharmacist or podiatrist
Indication Age Group Dose Frequency
Dry / cracked heels Adults Generous application to affected area Once or twice daily
Preventative maintenance Adults Small amount to heel area Once daily

 

What Are the Possible Side Effects of CCS Cracked Heel Balm?

 

CCS Cracked Heel Balm is generally well tolerated. However, as with any topical product, some people may experience unwanted effects. If you notice anything unusual, stop using the product and speak to your pharmacist.

Common side effects:

  • Mild stinging or tingling on application, particularly on broken skin
  • Temporary redness at the site of application
  • Slight greasy sensation immediately after use

Less common side effects:

  • Skin irritation or contact dermatitis in those with ingredient sensitivity
  • Dryness or peeling if used excessively
  • Allergic reaction (rare) — symptoms may include itching, swelling, or rash

If you experience signs of a severe allergic reaction — such as difficulty breathing, swelling of the face or throat, or widespread rash — seek emergency medical attention immediately. For general skin concerns, you may also find useful products in our creams and ointments collection.

 

How Should You Store CCS Cracked Heel Balm?

 

Correct storage helps maintain the product's effectiveness and safety throughout its shelf life.

  • Store below 25°C in a cool, dry place
  • Keep away from direct sunlight and heat sources
  • Keep the cap tightly closed when not in use
  • Store out of reach and sight of children
  • Do not use after the expiry date printed on the packaging
  • Do not freeze

If you are managing foot health as part of a wider condition such as diabetes, it's worth exploring our diabetes monitoring collection for tools to support your overall care routine.

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Frequently Asked Questions

Where can I buy CCS Cracked Heel Balm online in the UK?

You can buy CCS Cracked Heel Balm 125g directly from Cured Pharmacy online for £9.95, with fast UK delivery to your door. It is available without a prescription as an over-the-counter product. No GP visit is needed — simply add it to your basket and check out securely.

How does CCS Cracked Heel Balm work on cracked skin?

The balm works primarily through its urea content, which acts as both a keratolytic and a humectant. As a keratolytic, urea breaks down the bonds holding together thickened, hardened skin cells, allowing them to shed more easily. As a humectant, it draws water into the skin layers, restoring moisture and flexibility to dry, cracked tissue.

How do I use CCS Cracked Heel Balm step by step?

Start by washing your feet with warm water and drying them thoroughly, especially around the heel. Apply a generous amount of the balm to the affected area and massage it in using circular motions until absorbed. For intensive results, apply before bed and wear cotton socks overnight to lock in moisture.

How long does CCS Cracked Heel Balm take to show results?

Many people notice their skin feeling softer within just a few days of consistent daily use. More significant improvement in deep heel fissures typically takes two to four weeks of regular application. Continuing to use the balm after improvement helps prevent cracks from returning.

Can I use CCS Cracked Heel Balm if I have diabetes?

People with diabetes should always consult their GP or podiatrist before using any new foot product, including this balm. The NHS recommends that people with diabetes take particular care with foot health, as reduced sensation and circulation can make complications harder to detect. A healthcare professional can advise whether this product is appropriate for your individual situation.

Is CCS Cracked Heel Balm suitable for sensitive skin?

The balm is generally well tolerated, but if you have a history of skin sensitivity or contact dermatitis, it is worth doing a small patch test on a discreet area of skin before applying it more widely. If you notice redness, itching, or irritation, discontinue use and speak to your pharmacist. You can also browse our skin care collection for alternatives suited to sensitive skin types.

What are the alternatives to CCS Cracked Heel Balm?

Other urea-based heel creams such as Flexitol Heel Balm and Eucerin Urea Repair are commonly used alternatives available in the UK. The right choice depends on the severity of your cracking, your skin type, and any underlying conditions. Your pharmacist can help you compare options and find the most suitable product for your needs.

Can I use CCS Cracked Heel Balm during pregnancy?

Topical urea products are generally considered low risk during pregnancy when applied to intact skin in normal quantities, as systemic absorption is minimal. However, it is always best practice to consult your midwife or GP before introducing any new skincare product during pregnancy. They can confirm whether this product is appropriate for you at your stage of pregnancy.

How often should I apply CCS Cracked Heel Balm?

For active cracking, apply the balm once or twice daily — ideally after bathing when the skin is clean and slightly warm, which aids absorption. Once your heels have improved, a single daily application is usually sufficient to maintain softness and prevent recurrence. Consistency is key; sporadic use is less effective than a regular routine.

What happens if I accidentally get CCS Cracked Heel Balm in my eyes?

If the balm comes into contact with your eyes, rinse immediately and thoroughly with clean, lukewarm water for several minutes. If irritation persists or you experience any visual disturbance, seek medical attention promptly. Always keep the product away from your face and mucous membranes during application.

Can children use CCS Cracked Heel Balm?

CCS Cracked Heel Balm is formulated for adult use, and it is not recommended for use on children without first seeking advice from a GP or pharmacist. Children's skin is more sensitive and may react differently to urea-based products. A healthcare professional can recommend a more appropriate product for younger patients if needed.

Does CCS Cracked Heel Balm help with athlete's foot as well?

No — CCS Cracked Heel Balm is an emollient designed to treat dry and cracked skin, not fungal infections. Athlete's foot is caused by a fungal organism and requires an antifungal treatment. If you suspect a fungal infection, visit our athlete's foot and fungal infections collection for appropriate treatments.

How long can I use CCS Cracked Heel Balm for?

This balm can be used as part of an ongoing daily foot care routine for as long as needed, provided no adverse reactions occur. Many people use it year-round to maintain soft, healthy heel skin, particularly during drier winter months. If your cracked heels do not improve after four to six weeks of regular use, consult your GP or a podiatrist.

What are the latest findings on urea-based creams for cracked heels?

Urea has been used in dermatology for decades and remains a well-evidenced ingredient for treating dry and hyperkeratotic skin conditions. Clinical literature consistently supports its dual role as a keratolytic and humectant, making it a first-choice ingredient in many foot care formulations. The NHS and dermatology guidelines continue to recommend emollients containing urea for managing dry skin on the feet.

Is CCS Cracked Heel Balm vegan or cruelty-free?

CCS does not currently certify this product as vegan, as some formulations may contain ingredients of animal origin such as lanolin. If this is important to you, check the full ingredient list on the packaging or contact CCS directly for confirmation. For vegan-certified skincare alternatives, you can explore our vegan collection.

How Should You Use CCS Cracked Heel Balm?

Using CCS Cracked Heel Balm correctly makes a real difference to how quickly you see results. Always start with clean, dry feet — this helps the balm absorb properly rather than sitting on the surface of damp skin.

What Is the Correct Dose of CCS Cracked Heel Balm?

There is no fixed measured dose for this topical balm — the amount you use will depend on the size of the affected area and the severity of dryness or cracking. As a general guide, use enough to cover the heel area generously without leaving excess product sitting on the skin surface.

When Is the Best Time to Use CCS Cracked Heel Balm?

The most effective time to apply the balm is immediately after bathing or showering, when the skin is clean and slightly warm. Warm skin has more open pores and a softened outer layer, which allows the urea to penetrate more effectively and deliver better results. Applying before bed is particularly useful — overnight, the balm has time to work without being rubbed off by footwear or activity.

How Long Can You Use CCS Cracked Heel Balm For?

You can use this balm as part of your regular foot care routine for as long as required. Most people see meaningful improvement within two to four weeks of daily use, but continuing beyond this point helps maintain soft, healthy skin and prevents cracks from returning — especially during drier seasons. If your heels have not improved after four to six weeks of consistent use, speak to your GP or a podiatrist, as persistent heel fissures can sometimes indicate an underlying skin condition.

Do not exceed the recommended dose. If in doubt, speak to your pharmacist.

What Are the Most Common Side Effects of CCS Cracked Heel Balm?

CCS Cracked Heel Balm is well tolerated by most people when used as directed. The most frequently reported effects are mild and usually resolve quickly once the skin adjusts to regular use.

  • Mild stinging or tingling sensation on application, particularly if the skin is broken
  • Temporary redness at the site of application
  • Slight greasy or tacky feeling immediately after use
  • Mild warmth or flushing of the skin in the treated area

What Are the Less Common Side Effects of CCS Cracked Heel Balm?

Less commonly, some individuals may experience a more pronounced skin reaction, particularly those with a history of sensitive skin or known ingredient sensitivities. These effects are not typical but are worth being aware of before you start using the product.

  • Contact dermatitis — presenting as itching, redness, or a rash at the application site
  • Skin peeling or flaking if the product is applied too frequently or in excessive amounts
  • Dryness or tightness if the balm is not fully absorbed before putting on footwear

What Are the Serious Side Effects of CCS Cracked Heel Balm?

Serious side effects from topical urea products are rare. However, a small number of people may experience an allergic reaction to one or more of the ingredients in the formulation. Signs of a serious allergic reaction (anaphylaxis) include sudden swelling of the face, lips, or throat, difficulty breathing, widespread hives, or dizziness. If you experience any of these symptoms, stop using the product immediately and call 999 or go to your nearest A&E department.

What Should You Do If You Experience Side Effects of CCS Cracked Heel Balm?

For mild side effects such as temporary stinging or redness, you can usually continue using the product and monitor whether the reaction settles within a day or two. If irritation persists or worsens, stop applying the balm and consult your pharmacist. They can advise whether the reaction is likely to be product-related and suggest an alternative if needed. Never apply the balm to infected or severely broken skin, as this can increase the risk of irritation and slow healing.

Can CCS Cracked Heel Balm Interact With Other Medicines?

Significant drug interactions with topical urea at the concentrations found in over-the-counter heel balms are not currently documented, as systemic absorption through intact skin is minimal. That said, if you are using other topical treatments — such as prescription emollients, antifungal creams, or corticosteroid preparations — on the same area of skin, speak to your pharmacist before combining products. Applying multiple topical agents to the same site can occasionally cause unexpected skin reactions or reduce the effectiveness of one or both products.

If you are concerned about any side effects, contact your pharmacist or GP immediately.

Patient Information Leaflet

Important - Before taking any medication, it is always important to read the Patient Information Leaflet (PIL)

Written and reviewed by our qualified team

GPhC Number: 2233073
Tarun Kumar

Reviewed by:

Tarun Kumar

Superintendent/ Clinical Lead

📖 Find out more about our team of medical content authors and how we ensure the accuracy of our content with our content guidelines.

Content last updated: 31 Mar 2025

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